Return / Refund Policy

As of December 1, 2020

Return Policy

Products purchased directly from Off Grid Customs can be returned or exchanged within 30 days of purchase. All items must be in their original packaging or the packaging they were sold in, and in resellable condition. Please note, Some items may be categorized as final sale and may not be eligible for return or exchange.

 

To return an item, please contact us by email at Info@offgridcustomsltd.com with the following information regarding your return.

  1. Reason for return
  2. A copy of the original invoice issued for this item.
  3. How you will be returning the item (i.e by mail delivery or personally delivering to our shop)

Once you have received an approval of your return request, pack all the returned items, along with a printed hard-copy of your invoice securely. You can use the original packaging the items arrived in, or another box if the item was sold without packaging. If items are damaged while being shipped we will not be able to approve a refund.

 

When the item has been received, you will get a confirmation email notifying you of its arrival in our shop.

 

Shipping Address For Returns:

Off Grid Customs Ltd
103-1101 Commercial Place
Squamish, BC
V8B 1B5, Canada

 

Note: You will be responsible for paying the shipping costs for returning your item, and a 15% restocking fee may apply.

Refund Policy

When a refund is issued you will receive an email stating the amount refunded to your account. All refunds will be issued by e-transfer or cheque. A refund will be issued once your items have arrived in our shop and are checked for damage/are approved for resale. Please allow 3-5 business days to receive confirmation of the acceptance of your return. At that time your refund will be sent to your account or a cheque will be mailed to your provided address.